Privacy Policy
How One Orbit Funding collects, uses and protects your personal information when you visit our website or enquire about business funding or card machines.
Who we are
This privacy policy explains how One Orbit Funding collects, uses and protects personal information when you visit our website, make an enquiry or use our services.
- Data controller
- One Orbit Funding (a sole trader business)
- Business address
- 42 Allington Road, BR6 8BA
- ICO registration
- ZC272233
- Our role
- Independent business funding introducer. We are not a lender and we do not recommend a specific lender or amount.
- Contact
- hello@oneorbitfunding.uk · 07741 716144
We are an independent business funding introducer, not a lender. We introduce businesses to third-party finance providers and card payment providers. For the purposes of UK data protection law we are the “controller” of the personal information we collect about you.
Information we collect
Most of our clients are businesses, but information about sole traders, partners, directors and the people who contact us is personal data, so this policy applies to it.
Business funding enquiries
- The type of funding you are interested in and the amount you need
- Your business type, annual turnover and trading details
- Company name, your name, phone number and email address
- Any further information you give us during calls, emails or WhatsApp messages, such as bank statements, accounts or details of directors and guarantors
Card machine quote enquiries
- What you need (a new terminal, switching provider, extra terminals or online payments)
- Estimated monthly card takings, terminal type and number of terminals
- Business type, current payment provider and business postcode
- Business name, your name, phone number and email address
Other information
- Records of our calls, emails and WhatsApp conversations with you
- Technical information such as your IP address, browser and device, and how you use our website (only collected by analytics cookies if you accept them; see our Cookie Policy)
- Information we receive from others, such as finance and payment providers you apply to through us, Companies House and other public registers, and fraud-prevention or credit reference agencies used by providers
We do not ask for special category data (such as health information). Please do not send it to us unless we specifically ask.
How we use your information
We only use personal information where the law allows us to. The table below sets out what we do and our lawful basis for each purpose.
| What we use it for | Lawful basis |
|---|---|
| Responding to your enquiry and contacting you about it | Steps taken at your request before entering a contract; legitimate interests in responding to enquiries |
| Assessing your needs and introducing you to suitable finance or card payment providers | Steps taken at your request; legitimate interests in arranging the service you asked for |
| Managing our relationship with you and providing our introduction service | Performance of a contract; legitimate interests |
| Meeting legal and regulatory obligations, such as record keeping, complaints handling, and anti-money-laundering and fraud checks | Legal obligation; legitimate interests in preventing fraud |
| Measuring how our website is used and how many enquiries each form receives (Google Analytics) | Consent, given through our cookie banner. You can withdraw it at any time |
| Sending you updates about our services | Consent, or legitimate interests where you are an existing client (you can opt out at any time) |
| Establishing, exercising or defending legal claims | Legitimate interests |
Where we rely on legitimate interests, we have considered your rights and only use your information in ways you would reasonably expect.
International transfers
Some of our service providers (for example Google, FormSubmit and Meta) may process personal information outside the UK. Where that happens we make sure appropriate safeguards are in place, such as UK adequacy regulations, the UK Extension to the EU–US Data Privacy Framework, or the UK International Data Transfer Agreement or Addendum.
How long we keep it
We keep personal information only for as long as we need it:
- Enquiries that do not go ahead: 12 months from our last contact with you
- Clients we introduce to a provider: 6 years after our relationship ends, to meet regulatory and legal record-keeping requirements
- Analytics data in Google Analytics: 14 months
- Call recordings and messages: in line with the periods above
After this, we securely delete or anonymise it.
Your rights
Under UK data protection law you have the right to:
- Ask for a copy of the personal information we hold about you
- Ask us to correct information that is wrong or incomplete
- Ask us to delete your information in certain circumstances
- Ask us to restrict how we use your information
- Object to us using your information based on legitimate interests, and to direct marketing at any time
- Ask us to transfer information you gave us to another organisation (data portability)
- Withdraw your consent at any time, where we rely on consent
To use any of these rights, email hello@oneorbitfunding.uk. We will respond within one month. There is normally no charge.
Automated decisions and credit checks
We do not make decisions about you using only automated means. Finance providers you apply to may use credit scoring and automated checks as part of their own decision-making; their privacy notices explain how. Making an enquiry with us does not affect your credit score.
How we protect your information
Our website uses an encrypted HTTPS connection, and our enquiry forms send your details over that secure connection. We limit access to personal information to people who need it, use secure, access-controlled systems, and require our service providers to protect your information too.
Complaints
If you are unhappy with how we have handled your information, please contact us first at complaints@oneorbitfunding.uk so we can try to put it right.
You also have the right to complain to the Information Commissioner’s Office (ICO), the UK data protection regulator: ico.org.uk/make-a-complaint or 0303 123 1113.
Changes to this policy
We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated at the top.
Talk to us about funding or card machines
Get a quote in about 60 seconds, or speak to a real person on the phone or WhatsApp.